Refund Policy

Effective Date: October 1, 2025

At ZINTERIORE INC, we take pride in delivering high-quality, bespoke interior design solutions tailored to our clients’ needs. Because our work involves both creative services and tangible project execution, we want to be transparent about how refunds, cancellations, and adjustments are handled. This Refund Policy explains our approach in detail, ensuring clarity and fairness for both our clients and our company.

By engaging our services, you agree to this Refund Policy in addition to our Terms & Conditions. If you do not agree with these policies, we recommend not proceeding with our services.

  1. Scope of the Refund Policy

    2. This Refund Policy applies to all services and products offered by ZINTERIORE INC, including but not limited to:

    1. Residential interior design services
    2. Commercial interior design services
    3. Furniture and décor curation
    4. Renovation and space planning
    5. Consultation sessions (in-person or virtual)
    6. Project management and execution

    This policy covers payments made directly to ZINTERIORE INC, whether through bank transfer, credit card, or other approved methods.

  2. General Principles

    1. Custom Nature of Services: Interior design services are inherently creative and personalized. Once work has begun, significant time and resources are invested, which may limit refund eligibility.
    2. Fairness to Clients & Designers: We strive to balance the need for fair compensation for our team with respect for our clients’ expectations.
    3. Transparency: Refund terms are shared upfront to ensure that clients fully understand our policies before engaging services.
    4. Case-by-Case Consideration: While this policy outlines standard practices, ZINTERIORE INC may, at its sole discretion, consider exceptions for extraordinary circumstances.

  3. Refund Eligibility

    4. Refunds may be available under specific conditions outlined below:

    1. Pre-Consultation Fees
      1. If a client books a consultation but cancels at least 72 hours before the scheduled time, a full refund will be issued.
      2. If a cancellation occurs within 72 hours of the scheduled time, the consultation fee is non-refundable.
      3. If ZINTERIORE INC cancels the consultation, the client will be eligible for a full refund or rescheduling at no additional cost.
    2. Design Concept Phase
      1. A 50% deposit is usually required before design concepts are developed.
      2. If a client cancels before design work begins, the deposit is refundable (minus administrative fees).
      3. Once concept development has begun, the deposit becomes non-refundable, as work hours and creative effort have already been invested.
    3. Execution & Implementation Phase
      1. Once materials have been ordered, furniture has been purchased, or contractors engaged, no refunds can be issued for expenses already incurred.
      2. If a client decides to stop the project mid-way, a refund is not available for services already rendered, but unused service fees (if pre-paid) may be refunded on a pro-rata basis, excluding third-party costs.
    4. Products, Furniture & Décor Items
      1. Refunds for physical products (furniture, lighting, décor) depend on the supplier’s policies.
      2. Some items may be non-returnable due to customization or supplier restrictions.
      3. ZINTERIORE INC will communicate return/refund eligibility for all product orders before purchase.
    5. Project Delays or Dissatisfaction
      1. Refunds will not be granted solely due to delays caused by supply chain issues, vendor backlogs, or unforeseen circumstances beyond our control.
      2. If a client is dissatisfied with a design concept, ZINTERIORE INC will provide reasonable revisions as outlined in the service agreement. Refunds are not available after concept delivery.

  4. Non-Refundable Items

    5. Certain fees are strictly non-refundable:

    1. Administrative Fees: Costs related to project setup, documentation, and coordination.
    2. Consultation Fees (within 72 hours of cancellation).
    3. Design Concept Fees once work has begun.
    4. Third-Party Purchases: Any orders placed with suppliers, vendors, or contractors on behalf of the client.
    5. Customized Products: Items specifically manufactured or tailored to the client’s specifications.

  5. Refund Process

    6. If you believe you are eligible for a refund, please follow these steps:

    1. Submit a Refund Request: Email us at support@zinteriore.com within 7 business days of the issue arising.
    2. Provide Documentation: Include proof of payment, project details, and the reason for your refund request.
    3. Review by Management : Our team will review your request, assess eligibility, and respond within 10 business days.
    4. Refund Approval: If approved, refunds will be issued using the original payment method within 14 business days.

  6. Cancellations

    7. Clients may cancel services, but refund eligibility depends on the project stage:

    1. Before Work Begins: Full refund minus administrative fees.
    2. During Concept Development: No refund of deposit, but unused fees may be refunded if applicable.
    3. During Execution: No refunds for completed work or expenses already incurred.

    ZINTERIORE INC also reserves the right to cancel projects under extraordinary circumstances (e.g., non-payment, breach of contract, force majeure). In such cases, clients will receive refunds for unearned fees but not for services already provided.

  7. Adjustments & Credits

    8. Instead of refunds, clients may choose to apply unused funds as credits toward future services. Credits are valid for 12 months from the date of issue and are non-transferable.

  8. Third-Party Vendors & Contractors

    9. Because interior design projects often involve third-party suppliers and contractors:

    1. Refund eligibility for items ordered through vendors will be subject to the vendor’s terms.
    2. ZINTERIORE INC will facilitate communication with suppliers but cannot guarantee refunds outside our control.
    3. Clients are encouraged to review third-party refund and return policies before authorizing purchases.

  9. Force Majeure & Unforeseen Events

    10. ZINTERIORE INC will not be held liable for refunds due to delays or cancellations caused by circumstances beyond our control, including but not limited to:

    1. Natural disasters
    2. Political unrest
    3. Supply chain disruptions
    4. Strikes or labor shortages
    5. Global pandemics

    In such cases, we will work with clients to reschedule or adjust projects, but refunds may not be possible.

  10. Dispute Resolution

    11. If a client is dissatisfied with refund decisions:

    1. The client may submit a written appeal to support@zinteriore.com.
    2. Our senior management team will review the appeal within 15 business days.
    3. If resolution cannot be reached, disputes will be handled in accordance with the governing law and arbitration clause outlined in our Terms & Conditions.

  11. Policy Updates

    12. We may revise this Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements. Updated versions will be posted on our website, and the “Last Updated” date will be revised.

    Clients are encouraged to review this policy regularly. Continued use of our services constitutes acceptance of the updated Refund Policy.

  12. Contact Information

    13. For questions, concerns, or refund requests, please contact us at:

    ZINTERIORE INC
    Phone: 1-833-888-7833
    Email:support@zinteriore.com
    Address:208- 301 Markham St Toronto, On, M6J 3X2

Final Notes

ZINTERIORE INC values the trust you place in us to transform your spaces. While refunds are limited due to the customized nature of our services, we remain committed to open communication, client satisfaction, and fair business practices. Our goal is always to create solutions that meet your expectations while respecting the hard work and dedication of our design team.